Terms and Conditions of Service
Effective Date: 01/07/2026
Last Updated: 01/07/2026
Version: 1.0

1. Introduction
Welcome to Hosted by Us.
These Terms and Conditions (“Terms”) govern the services we provide to you, including the design, development, hosting and maintenance of wedding websites and any related products or services.
Please read these Terms carefully before placing an order. By accepting a quotation, paying a booking deposit or otherwise instructing us to begin work, you confirm that you have read, understood and agree to be bound by these Terms.
If you do not agree with these Terms, you should not place an order with us.

2. About Hosted by Us
Hosted by Us is a sole trader business based in England.
Business Address
39 Philips Avenue
Farnworth
Bolton
BL4 9BJ
Email: [email protected]
Website: www.hostedbyus.co.uk
Throughout these Terms, “Hosted by Us”, “we”, “our” and “us” refer to the business identified above.

3. Definitions
In these Terms:
Account Holder means the person who places the order and enters into the contract with Hosted by Us.
Content means any text, photographs, videos, graphics, logos, documents or other material supplied by you or uploaded by you or your guests.
Customer means the individual purchasing our Services.
Domain Name means any internet domain registered on your behalf.
Guest means any person invited to access your Website.
Launch Date means the date on which your Website is made publicly available or otherwise activated by us.
Order means your acceptance of our quotation together with payment of the required booking deposit.
Services means the products and services supplied by Hosted by Us, including website design, hosting, domain registration, updates and any optional extras.
Subscription means the agreed hosting period for your Website.
Website means the wedding website created by Hosted by Us for you.
Working Day means Monday to Friday, excluding public holidays in England.
References to “including” or “includes” mean “including without limitation”.
Headings are included for convenience only and do not affect the interpretation of these Terms.

4. Our Services
Hosted by Us provides bespoke wedding websites designed to help couples share information with their guests in a simple and attractive way.
Depending on the package selected, our Services may include:
• bespoke wedding website design;
• RSVP functionality;
• guest information pages;
• accommodation and travel information;
• countdown timers;
• photo galleries;
• guestbooks;
• QR codes;
• digital stationery;
• custom domain registration;
• website hosting;
• reasonable content updates during development; and
other services agreed between us in writing.
Details of the Services included in your Order will be set out in your quotation.
Unless expressly stated otherwise, our Services do not include copywriting, professional photography, graphic design outside the agreed scope, ongoing content management after launch or any services not included within your quotation.

5. Quotations
All quotations are valid for 30 days unless stated otherwise.
A quotation is an invitation to place an Order and does not create a legally binding contract until we accept your Order.
We reserve the right to amend or withdraw a quotation before it has been accepted.

6. Booking and Contract Formation
A contract between you and Hosted by Us is formed when:
1. we provide you with a quotation;
2. you confirm that you wish to proceed; and
3. we receive your booking deposit.
Once these steps have been completed, your booking is confirmed and we will reserve time in our production schedule.
We may decline an Order at our discretion before a contract has been formed.
We reserve the right to refuse or cancel an Order before work begins if we reasonably believe we cannot provide the requested Services or where the proposed Content breaches these Terms or applicable law.

7. Booking Deposit
A booking deposit of 50% of the agreed price is required to secure your booking unless we agree otherwise in writing.
No work will begin until the booking deposit has been received.
The booking deposit forms part of the total price of the Services and is not an additional charge.
Because we reserve time specifically for your project and begin preparing for your Website once your booking is confirmed, the booking deposit is generally non-refundable except where required by applicable law.

8. Prices and Payment
All prices will be confirmed in your quotation.
Unless otherwise stated, prices are shown in pounds sterling (GBP).
Hosted by Us is not currently VAT registered. If this changes, we reserve the right to charge VAT where applicable.
The remaining balance becomes payable once your Website has been approved by you and before it is launched.
We currently accept payment by bank transfer and Stripe.
If payment is not received by the agreed due date, we may delay the launch of your Website or suspend further work until payment has been made.
You remain responsible for any reasonable charges incurred by third-party payment providers.

9. Changes to Your Order
If you ask us to make significant changes to the agreed scope of work after your booking has been confirmed, we will let you know whether those changes can be accommodated.
Additional work outside the original quotation may result in additional charges and revised delivery times.
We will always discuss any additional costs with you before carrying out extra work.

10. Communication
The Account Holder will be our main point of contact throughout the project.
Where more than one person is involved in planning the wedding, we are entitled to rely on instructions, approvals and decisions given by the Account Holder unless we have agreed otherwise in writing.
This helps avoid misunderstandings and conflicting instructions during the design process.

11. Design Process
Once we have received your booking deposit and all the information required to begin your project, we will start designing your Website.
We aim to provide your initial draft within 14 days, although this timescale is an estimate and may vary depending on workload, the complexity of your project and any delays in receiving information from you.
If we expect a significant delay, we will keep you informed.

12. Information We Need From You
To create your Website, you agree to provide us with any information, photographs, wording and other Content reasonably required to complete your project.
You are responsible for ensuring that:
• all information you provide is accurate;
• dates, times and venue details are correct;
• you own the Content you supply or have permission to use it;
• your Content does not infringe the rights of any other person.
We are not responsible for errors resulting from incorrect information supplied by you.

13. Delays Caused by You
If we are unable to continue work because required information or approvals have not been provided, delivery times may be extended accordingly.
If we do not receive the information needed to continue your project within 60 days of our request, we may place your project on hold.
If a project remains inactive for an extended period, we reserve the right to contact you to discuss revised timescales, additional charges or, where appropriate, cancellation of the project.
If a project remains inactive for more than six months, we may treat the Order as cancelled. Any work completed and third-party costs incurred up to that point will remain payable.
We are not responsible for delays caused by late responses, missing information or changes requested by you during the design process.

14. Amendments
Your package includes up to three rounds of reasonable amendments during the design process.
A round of amendments means one list of requested changes submitted together after reviewing a draft.
Any additional amendments, or requests that substantially alter the agreed design, may be charged at our current rate of £39 per hour.
We will always advise you of any additional charges before carrying out chargeable work.

15. Customer Approval
Before your Website is launched, you will have the opportunity to review it and request any included amendments.
It is your responsibility to carefully check all content, including names, dates, spelling, venue details, RSVP information and any other information displayed on the Website.
Once you confirm that your Website is approved, we will prepare it for launch.
Approval confirms that you are satisfied with the Website and authorise us to publish it.

16. Website Launch
Your Website will normally be launched once:
• you have approved the final version;
• we have received your final payment; and
• any required domain configuration has been completed.
Following launch, any additional design changes or content updates may be subject to additional charges unless included within your package.

17. Hosting and Subscription
Unless otherwise agreed, each Website includes a 12-month hosting subscription beginning on the Launch Date.
Your subscription includes hosting and continued access to your Website for the agreed subscription period.
Your Website will remain available throughout the active subscription period, subject to routine maintenance, technical issues beyond our reasonable control and any planned service interruptions.

18. Renewals
Approximately 30 days before your subscription expires, we will aim to send you a renewal reminder using the contact details you have provided.
Subscriptions do not renew automatically.
If you choose not to renew, your Website may be suspended when the subscription expires.
After a reasonable period following expiry, we may permanently remove your Website and associated data from our systems.

19. Website Availability
We aim to provide a reliable hosting service but cannot guarantee that your Website will always be available without interruption.
Occasionally, access may be affected by:
• routine maintenance;
• software updates;
• internet service interruptions;
• domain or DNS issues;
• third-party hosting providers; or
• events beyond our reasonable control.
We will make reasonable efforts to restore service as quickly as possible where issues arise within our control.
We design our Websites to work with current versions of major web browsers. Minor differences in appearance between browsers or devices do not necessarily indicate a fault.

20. Domain Names
Where requested, we can register and manage a Domain Name on your behalf.
Domain registration is subject to the policies of the relevant domain registry and registrar.
Although we will take reasonable care when registering your Domain Name, we cannot guarantee that a particular domain will be available.
If your subscription ends, you may request that your Domain Name be transferred to another provider, provided that:
• any outstanding fees have been paid; and
• any applicable transfer or administration charges have been settled.

21. Photo Galleries
Where your package includes a photo gallery, you retain ownership of all photographs you provide.
You confirm that you have the necessary rights or permissions to upload and display those photographs.
We may remove photographs if we reasonably believe they infringe copyright, contain unlawful material or breach these Terms.

22. Guestbooks
Where your Website includes a guestbook, you acknowledge that messages are submitted by third parties.
We do not routinely monitor guestbook content but reserve the right to remove messages that are unlawful, abusive, offensive, defamatory, misleading or otherwise inappropriate.
You may request the removal of guestbook messages by contacting us.

23. Website Closure
If your subscription ends and is not renewed, we may remove your Website from public access.
Where reasonably practicable, we will allow you a reasonable opportunity to request copies of photographs or other Content before permanent deletion.
We normally retain expired Websites for up to 30 days after the Subscription ends before permanent deletion. After this period, recovery may not be possible.
We recommend that you keep your own copies of all photographs, messages and other important Content, as we cannot guarantee that expired Websites can be recovered once deleted.

24. Intellectual Property
All intellectual property rights in our website platform, templates, layouts, branding, graphics, software, code and design methods remain the property of Hosted by Us or our licensors.
You retain ownership of the text, photographs and other Content you provide to us.
By providing Content, you grant us a non-exclusive, royalty-free licence to use, copy, edit and display that Content solely for the purpose of designing, hosting, maintaining and providing your Website and the Services you have purchased.
Unless we have your permission, we will not use your personal photographs or wedding details to promote our business.

25. Portfolio
We are proud of the work we create and may wish to feature completed Websites in our portfolio, on our website or on our social media channels.
Unless you tell us otherwise before your Website is launched, you agree that we may display screenshots of your completed Website for promotional purposes.
We will never publish:
• private or password-protected pages;
• guest lists or RSVP information;
• dietary or accessibility information;
• personal contact details; or
• any other information that is not already publicly available on your Website.
If you ask us not to feature your Website, we will respect your decision.

26. Acceptable Use
You agree not to use your Website or any of our Services to:
• break any applicable law;
• infringe another person’s intellectual property rights;
• upload viruses, malware or other harmful software;
• publish defamatory, threatening, abusive or offensive material;
• distribute spam or unsolicited communications; or
• interfere with the security or operation of our systems.
If we reasonably believe that your Website or its Content breaches these Terms or the law, we may suspend access while the matter is investigated.
Where appropriate, we will explain the reason for any suspension and give you an opportunity to resolve the issue.

27. Cancellation
You may cancel your Order before work begins by contacting us in writing.
If you cancel after we have started work, we may retain the booking deposit and charge for any additional work already completed where permitted by law.
As our Websites are created specifically for you, many of our Services are bespoke. Your statutory rights as a consumer are not affected, and nothing in these Terms limits any rights you have under applicable consumer protection legislation.

28. Refunds
The booking deposit is intended to reserve production time and is generally non-refundable once work has begun, except where required by law.
Domain registration fees and other third-party costs already incurred on your behalf are non-refundable.
If Hosted by Us is unable to provide the agreed Services due to reasons within our reasonable control, we will discuss an appropriate partial or full refund, depending on the circumstances.
Nothing in these Terms affects your statutory rights.

29. Limitation of Liability
We will provide our Services using reasonable care and skill.
Nothing in these Terms excludes or limits liability for:
• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any liability that cannot legally be excluded or limited.
Subject to the above, Hosted by Us shall not be liable for:
• indirect or consequential loss;
• loss of profits, business or opportunity;
• loss arising from inaccurate information supplied by you;
• interruptions caused by internet service providers, hosting providers, domain registrars or other third-party services beyond our reasonable control; or
• temporary Website unavailability resulting from maintenance, technical faults or events outside our reasonable control.
Our total liability in connection with your Order will not exceed the total amount you have paid us for the relevant Services.

30. Third-Party Services
Some aspects of our Services rely on third-party providers, including payment processors, hosting infrastructure and domain registrars.
Although we carefully select our providers, we are not responsible for failures, delays or interruptions caused solely by those third parties.
Any products or services supplied directly by a third party may also be subject to that provider’s own terms and conditions.

31. Data Protection
We will process personal information in accordance with applicable UK data protection legislation.
Details of how we collect, use and protect personal information are set out in our Privacy Policy, which forms a separate document.
You confirm that you have the right to provide us with any personal information you submit for inclusion on your Website.

32. Force Majeure
We shall not be responsible for any failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control.
Such events include, but are not limited to, severe weather, fire, flood, power failures, internet outages, cyber attacks, industrial disputes, government action or failures of third-party suppliers.
Where possible, we will notify you of any significant delay and resume the Services as soon as reasonably practicable.

33. Changes to These Terms
We may update these Terms from time to time to reflect changes in our Services, business practices or legal requirements.
The version in force when you place your Order will normally apply to that Order unless we are required by law to make changes.
Any updated Terms will be published on our Website.

34. General
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
A failure by either party to enforce any right under these Terms shall not amount to a waiver of that right.
These Terms, together with your quotation and any documents expressly referred to within them, constitute the entire agreement between you and Hosted by Us in relation to the Services.
No person other than you and Hosted by Us shall have any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

35. Governing Law
These Terms are governed by the laws of England and Wales.
Any dispute arising from or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

36. Contact Us
If you have any questions about these Terms or our Services, please contact us:
Hosted by Us
39 Philips Avenue
Farnworth
Bolton
BL4 9BJ
Email: [email protected]
Website: www.hostedbyus.co.uk